| Event Profile | |
| Class/ Online | Classroom |
| Date | 14 September 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 16 Mar 2026 2) 15 Jun 2026 3) 7 Dec 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Giving feedback that inspires is one of the most powerful skills a leader can master.
Yet, many find it difficult to give feedback without sounding critical - or to receive it without becoming defensive.
The F.L.O.W. Feedback Framework makes feedback practical and constructive. By learning how to Foster trust, Listen with empathy, Overcome barriers, and Work toward growth, leaders will gain the confidence to turn everyday conversations and formal reviews into opportunities for collaboration, accountability, and performance improvement.
This workshop equips participants with proven tools to make feedback part of a positive, growth-driven team culture.
Yet, many find it difficult to give feedback without sounding critical - or to receive it without becoming defensive.
The F.L.O.W. Feedback Framework makes feedback practical and constructive. By learning how to Foster trust, Listen with empathy, Overcome barriers, and Work toward growth, leaders will gain the confidence to turn everyday conversations and formal reviews into opportunities for collaboration, accountability, and performance improvement.
This workshop equips participants with proven tools to make feedback part of a positive, growth-driven team culture.
Objective
By the end of this workshop, participants will be able to:
- Deliver clear, empathetic feedback to team members.
- Listen actively to understand and build trust.
- Manage emotions—both their own and their team’s—during feedback.
- Apply the F.L.O.W. framework to create a culture of continuous improvement.
Outline
F – Foster Trust (Learners build safety for their team members)
L – Listen to Understand (Learners practice active listening with team members)
O – Overcome Barriers (Learners manage their own responses and guide team members through resistance)
W – Work Toward Growth (Learners guide team members toward action and accountability)
- Understand why feedback feels difficult for team members.
- Create psychological safety so feedback is received openly.
- Practice framing feedback that motivates, not discourages.
L – Listen to Understand (Learners practice active listening with team members)
- Use paraphrasing, clarifying, and summarizing to show understanding.
- Pay attention to body language, tone, and emotional cues.
- Stay present and non-judgmental in challenging conversations.
O – Overcome Barriers (Learners manage their own responses and guide team members through resistance)
- Identify personal triggers and avoid biases in feedback.
- Strengthen emotional intelligence to defuse defensiveness.
- Reframe tough feedback into joint problem-solving with team members.
W – Work Toward Growth (Learners guide team members toward action and accountability)
- Shift feedback from evaluation to improvement.
- Build regular feedback into leadership routines.
- Create action plans that support team development and ownership.
Who should attend
- Team Leaders & Managers who want to strengthen feedback conversations
- Supervisors & Department Heads responsible for team growth and performance
- HR & L&D Professionals driving a feedback culture
Diana Rahman's Profile
Diana Rahman is an ICF-ACC certified coach, an ACTA/ACLP-certified corporate trainer, and a seasoned people development professional with over 25 years of experience in training, coaching, and professional development. She holds a Diploma in TESOL (Distinction) from the London Teacher Training College and a Diploma in Professional Image from Color Me Beautiful (USA).
She began her career in the banking industry, spending six years in a credit card centre where she gained valuable hands-on experience in client relations, customer service, and operational processes. This early exposure provided her with a strong understanding of workplace dynamics, communication challenges, and the resilience required to perform in fast-paced environments.
Over the past two decades, Diana has dedicated her career to training and coaching leaders and teams across various industries. Her areas of expertise include interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, personal branding, social and cross-cultural etiquette, social graces and dining etiquette, psychological first aid, and mental agility. Her training programmes are highly practical, interactive, and designed to address real workplace challenges.
Diana is also a Certified Trainer in Grooming, Business Etiquette, and Dining Etiquette, focusing on professional presence, effective communication, and personal branding. She has appeared on several television programmes on Channel 5, Suria, Vasantham Central, Channel U, CNBC Asia, and Channel NewsAsia, where she shared insights on professional image and communication.
In addition, Diana is the co-founder of two companies, including a digital marketing and technology solutions agency that leverages AI systems. Her entrepreneurial experience enables her to bring practical business insights and real-world perspectives into her training and coaching.
Following her banking career, Diana spent 10 years with Jill Lowe International as an Image Consultant, where she helped professionals strengthen their personal branding, professional presence, and etiquette.
She is also a certified memory trainer and the co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana is known for delivering highly engaging, credible, and relatable training that focuses on practical application and measurable results.
She began her career in the banking industry, spending six years in a credit card centre where she gained valuable hands-on experience in client relations, customer service, and operational processes. This early exposure provided her with a strong understanding of workplace dynamics, communication challenges, and the resilience required to perform in fast-paced environments.
Over the past two decades, Diana has dedicated her career to training and coaching leaders and teams across various industries. Her areas of expertise include interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, personal branding, social and cross-cultural etiquette, social graces and dining etiquette, psychological first aid, and mental agility. Her training programmes are highly practical, interactive, and designed to address real workplace challenges.
Diana is also a Certified Trainer in Grooming, Business Etiquette, and Dining Etiquette, focusing on professional presence, effective communication, and personal branding. She has appeared on several television programmes on Channel 5, Suria, Vasantham Central, Channel U, CNBC Asia, and Channel NewsAsia, where she shared insights on professional image and communication.
In addition, Diana is the co-founder of two companies, including a digital marketing and technology solutions agency that leverages AI systems. Her entrepreneurial experience enables her to bring practical business insights and real-world perspectives into her training and coaching.
Following her banking career, Diana spent 10 years with Jill Lowe International as an Image Consultant, where she helped professionals strengthen their personal branding, professional presence, and etiquette.
She is also a certified memory trainer and the co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana is known for delivering highly engaging, credible, and relatable training that focuses on practical application and measurable results.
